Thank you for shopping at Maruti Eye Care Opticals! We want to ensure that you are completely satisfied with your purchase. This Return & Refund Policies page outlines the procedures for returning products and seeking refunds. Please read this policy carefully before making a purchase.

1. Returns

1.1 Eligibility for Returns: We accept returns for household accessories within 10 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

1.3 Return Process: To initiate a return, please follow these steps:

a. Contact our customer support team: Notify us of your intention to return the product by contacting our customer support team at 9486701239. Please provide your order number and the reason for the return. b. Package the item: Carefully package the item in its original packaging, along with all included accessories and documentation. c. Shipping: Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to a defect or an error on our part. d. Inspection: Once we receive the returned item, we will inspect it to ensure it meets the return eligibility criteria. e. Refund or Exchange: If the return is approved, we will process a refund to your original payment method or offer an exchange, based on your preference.

2. Refunds

2.1 Eligibility for Refunds: Refunds will be issued for returned items that meet our return eligibility criteria. If the return is due to a defect or an error on our part, you will be eligible for a full refund, including return shipping costs.

2.2 Refund Process: Refunds will be processed within 10 business days after the returned item has been inspected and approved. The refund will be issued to your original payment method.

2.3 Non-Refundable Items: Certain items are non-refundable, and the following conditions apply:

• Shipping charges are non-refundable unless the return is due to a defect or an error on our part.
• Gift cards and promotional vouchers are non-refundable and cannot be redeemed for cash.

3. Damaged or Defective Items

3.1 Inspection Upon Delivery: Please inspect the package and its contents upon delivery. If you receive a damaged or defective item, contact our customer support team immediately at  9486701239 to initiate the return process.

3.2 Replacement or Refund: If the item is confirmed to be damaged or defective, we will offer a replacement or issue a full refund, including return shipping costs.